To lookup the status of your order,click here! If you need further assistance, please please contact us atcc@heytopbbgactive.com.

We accept order cancellations before products are shipped. If you need to cancel an order, please contact us cc@heytopbbgactive.com.

Once your order is placed, you will receive a confirmation email with your order details. If you would like to update the style/color/size or shipping address, please send us an email cc@heytopbbgactive.comwith the new info before the parcel is shipped.

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. In certain countries, customers will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

During peak seasons, some items may be temporarily out of stock due to high demand. If this occurs, we will split your order into multiple parcels and ship the available items first. You will be notified via email about any out-of-stock items, and we will dispatch the remaining items as soon as they are restocked.

We gladly accept unworn, unwashed, unaltered, and unused merchandise in sellable condition for a refund within 14 days of delivery, provided that all tags are attached and the items are in their original packaging. Unfortunately, we are currently unable to offer exchanges. For more information, please review our fullpolicy and contact us at cc@heytopbbgactive.com for further assistance. 

Once we receive the return parcel, please allow up to 7 days for us to process the refund. We will notify you via email as soon as the refund has been issued.